1. Overview
At MAGstorz, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and returns policy carefully to understand your rights and obligations.
2. Returns
2.1 Eligibility for Returns
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide a receipt or proof of purchase.
2.2 Non-Returnable Items
- Custom or personalized orders
- Items on sale or discounted items
- Gift cards
- Downloadable software products
2.3 Return Period
- You have 14 calendar days from the date you received the item to initiate a return.
3. Refunds
3.1 Refund Process
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- The refund may take a certain amount of days to process, depending on your card issuer’s policies.
3.2 Partial Refunds
- In some cases, only partial refunds are granted (if applicable):
- Items with obvious signs of use
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
4. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [support@magstorz.com] and send your item to: 33/B, Katargam, surat-395003, Gujarat INDIA
5. Shipping
5.1 Return Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
5.2 Shipping Address for Returns
- To return your product, you should mail your product to: 33/B, Katargam, surat-395003, Gujarat INDIA.
5.3 Damaged or Lost Returns
- We are not responsible for items that are damaged or lost in return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.
6. Refund and Return Exceptions
- We reserve the right to refuse a refund or return if the item does not meet our return eligibility criteria.
- Custom and personalized orders cannot be returned or refunded unless they arrive damaged or defective.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
MAGstorz
Email: support@magstorz.com
Phone: +91-8532029661
Address: 33/B, Katargam, surat-395003, Gujarat INDIA